For NEMT providers. Every broker, every state.
Every trip you ran, paid.
Brokers deny, short-pay and lose trips every week. FareBack matches your trip log to every remittance, shows you the money you are owed, and prepares each resubmission before the window closes.
No new dispatch software. Your files never leave your computer.
10 to 20%
of Medicaid NEMT trips are denied by brokers, according to industry sources.
5 to 15%
of billable revenue we estimate small fleets never get back from denials, short-pays and missed windows.
$65,000
a year a 15-vehicle fleet can lose at 150 trips a day, if 10% are denied and half are never recovered.
From two spreadsheets to money in the bank.
- 1
Upload two files
Last month's trip export from your dispatch system and the remittance from each broker. Exports from RouteGenie, Bambi, Tobi, MediRoutes or a spreadsheet all work.
- 2
See every trip, sorted
FareBack pairs each trip with its payment, even when names and times do not line up, and sorts it: paid, short-paid, denied, waiting, or never submitted.
- 3
Get the money back
Each unpaid trip comes with the fix, the evidence to attach, a draft note to the broker and a countdown to its deadline. You review it and send it.
Most lost money is paperwork, not service.
A missing signature or a GPS trace nobody attached costs the same as a trip you never ran. FareBack names the reason for every denial in plain words, tells you exactly what to attach, and puts the trips with the closest deadlines first.
- Missing signatureAttach the signature from pickup
- Trip not verifiedAttach the GPS trace
- Mileage disputedResubmit with the mapped route
- Wrong level of serviceCorrect the modifier
- Paid at a lower rateDispute against your contract
- Never submittedSubmit before the window closes
Your files stay with you
Trip logs are read inside your browser. Member names and Medicaid IDs are never uploaded to our servers.
You press send
FareBack drafts the resubmission. Nothing goes to a broker until you review it and send it yourself.
Not another dispatch system
FareBack does one job: getting you paid. It works next to the software you already use.
Pricing that pays for itself.
First 7 days
Free
Full access. Upload your files, find every unpaid trip, and start getting paid before you spend a dollar.
Start your free trialThen
$149a month
Add a card when you sign up. You are only billed after 7 days, and you can cancel anytime before then in two clicks.
One recovered wheelchair trip a week more than covers it.
Questions owners ask
Do I have to change my dispatch software?+
No. FareBack reads the export your dispatch system already produces. Keep scheduling and routing exactly as you do today.
Does FareBack submit claims to the broker for me?+
No. FareBack prepares each resubmission and you send it. Nothing reaches a broker without you clicking.
Which brokers do you support?+
All of them, in every state: Modivcare, MTM Health, MAS, Verida, SafeRide, MediDrive and regional brokers. Pick yours from the list when you upload. If it is not there, choose Other and type its name.
What happens to my patients' information?+
Your trip files are read on your own computer, inside your browser. They are not uploaded to our servers, and closing the tab clears them.
How does the free trial work?+
You get 7 days of full access. We ask for a card when you sign up, but nothing is charged until day 8. Cancel before then from Billing in the app and you pay nothing.